Our Staff

Gene Wrench, HIS

Hearing Instrument Specialist

Gene Wrench is a Hearing Aid Specialist. He is originally from Dunn, NC and moved to Raleigh, NC. Gene attended Erwin High school and started working at the Goldsboro, NC clinic in 2007. He began working in the hearing industry in 2003 and was drawn to the profession because of him having severe hearing loss and wearing hearing aids himself.

What Gene loves most about saving hearing lives is that to hear better means you live better. He strives to change the quality of lives and to give the gift of hearing in his everyday work with patients.

Outside of saving hearing lives, Gene loves hobbies such as baseball, playing music (drums), spending time with family and friends, watching his son Tyler perform in College Band and going to college football and basketball games. Go Heels, Roll Humps!!

Debra Heath

Patient Service Coordinator

Debra Heath is the Regional Administrative Coordinator for Eastern North Carolina and the Patient Services Coordinator for the Goldsboro office. Debra is originally from Pound, Virginia. She moved to North Carolina in 1992 and to Wayne County in 2000. Debra started working in the hearing industry in 2014. Debra was drawn to the profession because she saw loved ones who struggled to communicate with others because of untreated hearing loss. She wants to make a difference, to help the hard of hearing reconnect with loved ones and the world around them.

What Debra loves most about saving hearing lives is the change for the better being made in the patient’s everyday lives. She enjoys the good feeling that she gets when she hears a patient say, “I am hearing things I haven’t heard in years.” She feels her work has value knowing that being able to hear better makes a difference in the patient’s relationships with loved ones, and with their feelings of security, wellbeing, confidence and independence in their lives. Debra strives to make her patients feel valued and well cared for in her everyday work.

Debra has been married to her husband, Brent, for over 30 years. They have five grown children. Outside of saving hearing lives, Debra loves serving in the Children’s Programs at Church and cooking and baking for her big family. When she finds the time, she also loves to read, hike, and visit historic sites.

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Customer Reviews

Called with an issue. No appointments today. Connected me with a national help line. They responded in 5 minutes. Got clear direction.

Heidi Sherrer, on Google

No wait time. He took time to review my results. Explained what was happening with my hearing. Went over reports. Reviewed some functions of my app and hearing aids. Very impressed with work up. Never rushed me. Answered all my questions.

Linda Ashworth, on Google

Today was my semi-annual checkup, and got a few sound tweaks🦻 ... but the best thing was an Amazon link to a "cool tool" to get the batteries OUT of their container🦻

Beverly Smith, on Google

They are very welcoming and answered all my questions. I will recommend them to My friends and family.

Michelle Bettley, on Google

Mr. Wrench was very thorough with my hearing test. He took out the time to explain the whole detail of my test. Never rushed me. I would recommend Audible to anyone. I would like to add that the receptionist was very kind and very understanding.

Terri Renfroe, on Google

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