Our Staff

Gene Wrench, HIS

Hearing Instrument Specialist

Debra Heath, PSC

Patient Service Coordinator

Debra Heath is a Patient Services Coordinator with Audibel of Goldsboro, NC.  Debra is originally from the little town of Pound, Virginia.  She moved to NC in 1992 and to the Mount Olive, NC area in 2000.  Debra attended College at Clinch Valley College (now a branch of the University of Virginia, UVAWise) and started working in the hearing industry in 2014 when she started working at Audibel of Goldsboro.  Debra was drawn to the profession because she had a grandmother who she saw struggle to communicate because of a hearing loss.  She wants to make a difference, to help the hard of hearing reconnect with loved ones and the world around them.

What Debra loves most about saving hearing lives is the changes for the better being made in people’s lives. She enjoys the good feeling that she gets when she hears a patient say, “I am hearing things I haven’t heard in years.”  She feels her work has value knowing that being able to hear better makes a difference in relationships, feelings of security, wellbeing, confidence, and independence in her patient’s lives.   Debra strives to make her patients feel valued and well cared for in her everyday work with patients.

Outside of saving hearing lives, Debra loves serving in the Children’s Sunday School program at Church, serving as Vice President of a Wayne County Women’s political group, and cooking and baking for her big family.  When she finds the time, she also loves to read, hike, and travel to Historic Sites.

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Customer Reviews

Absolutely wonderful experience. Gene was very caring and went above and beyond to ensure my father in law was taken care of and understood his options and equipment. Any questions were addressed and the one issue we had was taken care of very quickly. We have been to many other...

david doyle, on Google

I had my hearing test today with Gene. Very professional, knowledgeable. He explained every step he was doing and answered all my questions that I had, even going back and clarifying the ones that I wasn't completely sure about. I left there fully knowing what had happened throughout the entire...

John Bergman, on Google

My appointment went very well. Mr. Wrench was very thorough with the testing and answered my questions.

Rebecca Massey, on Google

I purchased hearing aids from Audibel in Goldsboro two years ago after appointments for examinations with other audiologists in Wilson and Rocky Mount. Discovering Audibel to be a national, well-known company and after a thorough examination, I decided to get my hearing aids there, even though it is 25 miles...

Delance Ellis, on Google

On 11/30 I saw Dr. Coates for the first time as a new patient. Dr. Coates was wonderful. She really listened to my concerns and answered my questions with sound answers. My appointment was not rushed. The doctor and her entire staff that I dealt with were kind, very helpful...

eileen fuscaldo, on Google

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